Refund policy

We have a 15 calendar day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

To initiate a return, contact us at Please note that returns must be sent to the following address:

C/ CHURCH 1 Portal 2 Door M

If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return query at

damage and problems
All our products have been evaluated and subjected to an exhaustive quality control. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and correct it. In this case, the cost of the return shipment will be borne by Ser Madre Ser Mujer.

The fastest way is to return the item you have and, once the return is accepted, make a separate purchase of the new item. In this case, the cost of the return shipment will be borne by the customer.

Once we receive your return, it is inspected and approved, we will proceed to refund the amount of the return with the same payment method.